GreenFax User Guide
By default, incoming faxes received on your GreenFax virtual fax number are automatically forwarded to you by email as attached files. You can add up to five email addresses where inbound faxes are forwarded. To add/remove/change the email addresses where inbound faxes are forwarded, login to your account at the GreenFax web site, then click 'Account Preferences'.
File Format Options
Inbound faxes can be forwarded in either PDF or TIFF format. PDF files can easily be opened and printed on virtually any type of system using the Adobe Reader, available free of charge from Adobe, Inc. TIFF files can be opened and printed on most Microsoft Windows systems using the TIFF viewer that comes bundled with most distributions of Windows. You can change your inbound fax delivery options by logging into your account at the GreenFax web site (under 'Account Preferences').
Web Access to Faxes
GreenFax stores the faxes that you have received for as long as you are customer of GreenFax. To access faxes that you have received, login to your account at the GreenFax web site, then click 'Inbound Faxes Received'.
Note: Lifetime storage applies to faxes received after September 30, 2008.
Receiving Faxes on Wireless Devices
Most newer smart phones and wireless devices come bundled with viewers that are able to open faxes received through GreenFax in either PDF or TIFF format, without the need to install any additional software or apps.
Receiving Faxes Securely
Standard unencrypted email is inherently insecure, and therefore it is possible for inbound faxes forwarded as email attachments to be intercepted in route through the internet from our network to your inbox.
For this reason, our mail servers are configured to use Transport Layer Security (TLS). If the mail server that handles your incoming mail supports TLS as well, then inbound faxes forwarded to you by email will be encrypted as the are sent through the internet from our network to your mail server.
For users who may not be able to receive email securely, Greenfax offers a secure inbound fax option. This option is available by logging into your account (under 'Account Preferences'). Using this option, notifications of inbound faxes are sent via email, without faxes attached. Faxes may then be downloaded securely from the GreenFax.com web site (through an SSL connection) after clicking a link in the email notification and providing the correct account login password. There are no additional charges for using this option.
Integration and API Methods, Integration with Dropbox
GreenFax provides web service API's for developers to use for integrating their application with GreenFax's inbound fax service. In addition, we offer integration with Dropbox, whereby inbound faxes can be automatically transferred to users' Dropbox accounts. Please see our integration guide for more info.
GreenFax Archival Service is available to all GreenFax customers that receive faxes through any of GreenFax's inbound service plans. Customers using the archive service will receive a CD after the end of each calendar quarter containing an archive of the faxes that were received on their GreenFax virtual fax number during the previous quarter. Charges for this service are $19.95 per CD, billed to your account. To activate this option, login to your account at the GreenFax web site, then click 'Archive Service'.
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